Cancellation & Refund Policy
Draft for review — numbers below are proposals for you to confirm. Designed to map onto the visual refund timeline on each experience page.
Last updated: [DATE]
The short version
The earlier you tell us, the more we can return. Money we've already spent on your behalf (permits, community hosts, transport commitments) is what stops being refundable as the date approaches. Wherever cash refunds reduce, we offer credit vouchers so your money stays usable.
1. If you cancel
Counted in days before the experience start date. Applies per participant, to the amount paid.
| When you cancel | Cash refund | OR credit voucher (12-month validity) |
|---|---|---|
| 30 days or more | 95% (5% processing) | 100% |
| 29–15 days | 50% | 75% |
| 14–7 days | 25% | 50% |
| Less than 7 days / no-show | No refund | No voucher |
- How to cancel: email [email] or WhatsApp [number] from your registered contact, with your booking reference. The date we receive the message is the cancellation date.
- Refund timeline: cash refunds are initiated within 7 working days to the original payment method via Razorpay; banks typically take 5–10 further working days.
- The processing deduction reflects payment-gateway and administration costs actually incurred.
2. Free options before cancelling
1. Transfer to another person — free until 7 days before start, if the replacement meets the eligibility/fitness requirements and signs the Participation Agreement.
2. Reschedule to another date/experience — free once, 15 days or more before start, subject to availability and price difference. A second reschedule, or rescheduling 14–7 days before, carries a 20% fee. No rescheduling under 7 days.
3. If we cancel before the experience starts
If we cancel for any reason — insufficient group size, permit refusal, forecast unsafe conditions — you choose either:
- 100% cash refund of everything paid to us, initiated within 7 working days; or
- 110% credit voucher valid 12 months, usable on any experience.
We are not liable for your other expenses (train/flight tickets, hotels, gear bought). We recommend booking refundable travel and holding travel insurance.
4. If the experience is interrupted midway
Mountains, forests, and weather have the final say. If an experience already underway must be shortened or aborted for safety, weather, or an order of forest/government authorities:
- We bring the group to safety and cover the descent/exit logistics that are part of the original plan.
- Amounts already spent (permits, hosts, food, transport, staff) are not refundable.
- We will issue a pro-rata credit voucher for the unused portion of the experience, calculated on unused days ÷ total days, valid 12 months. (This is more generous than most operators — confirm you're comfortable; the alternative is a discretionary voucher.)
If you leave an experience midway — for personal reasons, ill health, or removal under the Terms — no refund or voucher is payable, and evacuation or onward travel costs are yours.
5. Force majeure (before start)
If an experience cannot run due to events beyond everyone's control (natural disaster, epidemic, government order, sudden permit withdrawal), and we cannot offer a new date you accept, we issue a 100% credit voucher valid 12 months. Cash refunds in force-majeure cases are limited to amounts not yet committed to third parties, which we will document transparently on request.
6. Gift cards and vouchers
- Bookings paid by gift card: any refundable portion returns as gift-card/voucher balance, not cash.
- Credit vouchers issued under this policy are transferable to another person once, are not redeemable for cash, and expire as stated (extensions at our discretion for medical or exceptional cases — ask us).
7. Medical and exceptional cases
If you must cancel for a documented medical emergency (yours or immediate family), write to us — regardless of the timeline above we will offer at minimum a 50% credit voucher, at our discretion up to 100%. We ask for supporting documents only to be fair to everyone.
8. Eco-circle, workshops, and other paid events
Until Circle membership opens, any paid one-off workshops or community events follow the same table in Section 1 with timelines halved (15/7/3 days).
Design note for the website: this policy renders as the visual refund timeline on every experience page (bar segments: 95% → 50% → 25% → 0%), with this page as the canonical text linked beneath it.